What is the Polish Guide? Thomas will help you to understand!

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Emergency telephone

In any health, life or property threatening situation, for instance in the case of fire, accident, theft, fainting or serious injury, you can call the emergency number 112.

Your call will be immediately passed on to the relevant services. Remember that the speed of response depends on how you realy the information about the incident to the operator. Introduce yourself by name, briefly describe the situation and indicate the place of the incident. Try to speak clearly and answer the operator’s questions. Do not hang up until given clear instructions.

Remember! Calling 112 without an emergency and good reason will only tie up the lines for those who need immediate assistance and can not reach the operator.


Emergency Medical Services

The basic tasks of EMS rescuers are to provide first aid to victims of accidents, assess their health and provide medical care. The rescuers also prevent the increase in the number of casualties, transfer health emergency persons to designated institutions where they will receive specialist care, provide victims with psychological support and organise and conduct first aid classes.


Fire Service 

The main task of the Fire Service is to recognize fire hazards and carry out rescue operations during a fire. The list of duties of Polish fire fighters is, however, much longer. The fire fighters also perform specialized rescue operations in the event of health or life threatening situations. The Polish Fire Services are well trained and equipped with state-of-the-art rescue equipment.



During UEFA EURO 2012™ in Poland, the police officers will not only ensure the maximum level of safety but will also assisttourists and fans. The police have a range of powers that allow them to effectively carry out their work and look after the safety of all the participants in the Tournament. 


City Wardens

City Wardens play an important role in the public space, looking after peace and order in public places. They also control traffic and public mass transport to a limited extent. The officers cooperate with relevant departments in saving the lives and health of citizens, providing assistance in the removal of technical failures and other local hazards.

Additional important information

Category: Security and safety

Take an ID document with you

Remember that when flying – no matter if the flight is inside or outside Poland – you must have an ID document to present to the airport staff. To enter the Schengen territory, citizens of third countries must have a valid travel document and visa if required.


Category: Security and safety

Tickets only from reliable sources!

Tickets to the UEFA EURO 2012™ games can only be purchased through the following website www.uefa.com, National Football Federations, or won in competitions organised by the official sponsors of the Tournament.


Category: Transport

Faster and easier across the border

For the comfort of tourists from EU countries, the movement of organised groups of fans, football teams and UEFA activists will be facilitated on the four border crossings between Poland and Ukraine during UEFA EURO 2012™.