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Fan Embassies


What are Fan Embassies?

You are in one of Poland’s Host Cities and you need assistance. You are lost; you do not know how to get to the stadium, the opening hours of the fan zone and where you should go if your passport is stolen? Do you face a language barrier? Apart from other services and volunteers of UEFA EURO 2012™, you will be assisted by other fans grouped in Fan Embassies.

Fan Embassies is a programme in which fans help fans. They know the specific needs of football fans and they will respond to your question or request, provide information and refer you appropriately in any situation. If you are not sure how to spend free time, are looking for accommodation, want to get in touch with local football fans, have lost your passport – the Fan Embassy teams will help you solve your problem.

The Embassies function in three various forms. Each Host City will havea stationary Fan Embassy and mobile Fan Embassies of those teams that are playing their matches in the city. The Mobile Fan Embassies will be operated by volunteer fans from the countries that qualified for the tournament and are playing their matches in Poland. They will move around in Poland following their national team. All Fan Embassies (including Fan Consulates which will be temporary information stands set up for a few hours whenever required) are marked in a unique manner and the staff will be wearing easy to recognise uniform shirts.

Fan Embassy

Stationary Fan Embassies will be open from 12:00 pm to midnight throughout the Tournament.  You may contact the Fan Embassies over a special emergency phone number at all hours (the number will be published a few days before the Tournament). You will be provided with information in Polish and English. Stationary Fan Embassies will be operated by local staff with access to all necessary information, with knowledge of the local infrastructures and city attractions as well as the fan culture and needs. 

Mobile Fan Embassies will always be close to the fans of their teams. The seven mobile Fan Embassies will include fans of various nationalities – representing one of the seven European teams that will play at the stadiums in Poland. All will be located in various parts of the cities, at places with most intensive fan traffic and they will respond to all questions in English and their respective national language. There Seven Fan Embassies will operate in Poland during UEFA EURO 2012TM  – of all European teams that will play at the Polish stadiums. The teams of the mobile international Fan Embassies.

Fan Consulates are temporary information points set up by the staff of Fan Embassies for a short time as the need arises. Fan Consulates will most often be set up close to stadiums before matches and will be mobile stands operated by two- or three-person teams. Their functions will be the same as stationary and mobile units.

Additional important information

Category: Security and safety

Take an ID document with you

Remember that when flying – no matter if the flight is inside or outside Poland – you must have an ID document to present to the airport staff. To enter the Schengen territory, citizens of third countries must have a valid travel document and visa if required.


Category: Security and safety

Tickets only from reliable sources!

Tickets to the UEFA EURO 2012™ games can only be purchased through the following website www.uefa.com, National Football Federations, or won in competitions organised by the official sponsors of the Tournament.


Category: Transport

Faster and easier across the border

For the comfort of tourists from EU countries, the movement of organised groups of fans, football teams and UEFA activists will be facilitated on the four border crossings between Poland and Ukraine during UEFA EURO 2012™.